Shipping, Delivery & Returns

We want your order to arrive safely, beautifully, and as quickly as possible. Below you’ll find everything you need to know about delivery, gift packaging, returns, exchanges, and promotional orders.

UK Delivery

We use Royal Mail for most UK deliveries.

📦 Standard Shipping

For standard shipping, your jewellery will arrive safely packaged in our compact letterbox-friendly packaging, so there is usually no need to wait in for your parcel.

🚚 Delivery Times

• Most UK orders arrive within 3–5 business days.
• Orders are processed Monday to Friday, excluding weekends and bank holidays.
• During busy periods, delivery may take a little longer, but we’ll always do our best to keep you updated.

Once your order has been shipped, you’ll receive an email with your tracking number. If tracking does not update straight away, please don’t worry — it can take up to 24 hours for Royal Mail tracking to become active.

Gift Packaging

🎁 Want it gift-ready?

Complete your order with our signature Gift Packaging, including a premium gift box, branded jewellery pouch and our exclusive Meaning Guide.

One Gift Packaging beautifully presents up to 3 jewellery pieces together in a single gift box.

Buying gifts for multiple people? Simply purchase additional Gift Packaging here:
Add Gift Packaging

Please note: jewellery is sold separately.

International Shipping

We offer tracked international delivery to selected countries.

• European Tracked Delivery: 7–14 working days — £8.99
• International Tracked Delivery: 7–14 working days — £10.99

Delivery times may vary depending on the destination country, customs processing, and local postal services.

Please note that customs duties, taxes, or import fees may apply depending on your country. These charges are the customer’s responsibility and are not included in the item price or shipping cost.

Address Accuracy

Please double-check your delivery address before placing your order.

We are not able to take responsibility for address errors entered at checkout. If you notice a mistake after placing your order, please contact us as soon as possible and we’ll do our best to help before the parcel is shipped.

Delayed, Missing or Lost Parcels

If your parcel appears delayed, please first check your tracking link and allow up to 24 hours for tracking updates to appear after dispatch.

If your parcel has not arrived within the expected delivery window, please contact us at support@the-half-moon.com and we’ll look into it for you.

Important: If a parcel is undelivered or appears lost with the courier, you must contact our customer care team within 14 days of placing your order. We are unable to accept responsibility for missing, lost, or damaged parcel claims made outside this period.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 7 days of receiving your order.

Please include:

• Your order number
• A clear photo of the damaged or faulty item
• A photo of the packaging, if relevant

Please keep all packaging materials and damaged goods, as these may be required for a courier claim.

Returns Policy

We hope you love your jewellery, but if something isn’t quite right, you can return eligible items within 60 days of delivery.

To be eligible for a return:

• Items must be unworn, unused, and in their original condition.
• Items must be returned with the original pouch, box, or packaging received with the order.
• Returns must be approved by us before being sent back.
• Return requests must be made within 60 days of delivery.

To start a return, please email us at support@the-half-moon.com with your order number and the reason for your return.

Items That Cannot Be Returned

Earrings cannot be returned or refunded for hygiene reasons, unless they are faulty.

We will always honour our promise to replace or resolve faulty items where appropriate.

Return Shipping Costs

• If you received the wrong item or your item arrived damaged due to the courier, we will cover the return cost or arrange a suitable resolution.
• If you ordered the wrong item, changed your mind, or no longer want the product, you are responsible for the return shipping cost.
• Original shipping costs are non-refundable.
• We recommend using a tracked delivery service with proof of postage.

What to Include in Your Return

Please include the following information inside your return parcel:

• Your full name
• Your order number
• The reason for returning the item
• Whether you would like a refund or exchange

Please also write your order number clearly on the outside of the parcel or include it inside your parcel.

International Returns

For international returns, please label the customs form as:

RETURNED GOODS — ZERO CUSTOM VALUE

If this is not done and customs duties are charged to The Half Moon, the amount may be deducted from your refund.

Exchanges

We offer exchanges for UK customers where possible, including size-related exchanges. Please email us before sending anything back so we can confirm availability and provide instructions.

Returns on Promotional Offers

When items are purchased as part of a promotional offer, such as Buy 2, Get 1 Free or Buy 2, Get 2 Free, the total amount paid is evenly distributed across all items in that offer.

Buy 2, Get 1 Free

If you return the full set, you’ll receive a refund of the total amount paid, excluding any non-refundable shipping costs.

If you return part of the set, your refund is calculated by dividing the total paid by the number of items in the promotion.

Refund per item = Total paid ÷ 3

The remaining items are considered purchased at their adjusted promotional value.

Buy 2, Get 2 Free

The same calculation method applies.

If you return part of the set, your refund is calculated by dividing the total paid by the number of items in the promotion.

Refund per item = Total paid ÷ 4

If Only One Item Is Kept

If you return multiple items and keep only one piece from a promotional set, the promotion no longer applies.

The kept item will be recalculated at full retail price with a 15% discount applied.

Recalculated price = Retail price - 15%

Any difference between what you paid and the recalculated amount will be refunded accordingly.

Free Gifts & Promotional Items

If your order included a free gift, promotional item, cotton pouch, gift packaging, or free jewellery item, this must be returned with the original order to receive a full refund.

If the free item is not returned, the original value of the free item may be deducted from your refund.

Refunds

Once we receive and inspect your return, we will process your refund or exchange.

• Please allow up to 7 working days from receipt of your return for us to process it.
• Refunds may take 7–10 working days to appear on your card or payment statement, depending on your payment provider.
• We will notify you by email once your return has been processed.

Need Help?

If you have any questions about delivery, returns, exchanges, or gift packaging, please email us at support@the-half-moon.com.

We’re always happy to help.